Privacy Policy

1. Overview

Heard It All Before (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website or interact with our services.

We aim to handle your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What information we collect

We may collect personal information in a few different ways, including when you:

• visit our website

• sign up to mailing lists or events

• contact us directly

• purchase tickets or services
   

The types of information we may collect include:

• Name

• Email address

• Phone number

• Business or organisation (if relevant)

• Any details you include in messages or enquiries
   

We may also automatically collect non-identifying information such as:

• IP address

• Browser type

• Pages visited

• Date and time of visits

3. How we collect your information

We collect personal information:

• directly from you (e.g. forms, emails, ticket purchases)

• through website technologies such as cookies

• via third-party platforms we use (e.g. ticketing or email marketing providers)

4. How we use your information

We use your information to:

• operate and manage our website and events

• respond to enquiries and provide customer support

• send updates, newsletters, or promotional content (you can opt out anytime)

• improve our services and user experience

• analyse website usage and trends

• comply with legal obligations

5. Cookies and website tracking

Our website may use cookies and similar technologies to:

• remember your preferences

• understand how visitors use our site

• improve functionality and performance

You can disable cookies through your browser settings, but this may affect how the website functions.

6. Sharing your information

We do not sell your personal information.

We may share your information with:

• service providers (e.g. hosting, email platforms, ticketing systems)

• professional advisers (e.g. legal or accounting)

• authorities where required by law

Some of these providers may store data outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled securely.

7. Data security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access.

However, no online system is completely secure, and we cannot guarantee absolute security.

8. Access and correction

You have the right to:

• request access to the personal information we hold about you

• request corrections if your information is inaccurate or out of date

To do so, please contact us using the details below.
 

9. Marketing communications

If you receive marketing emails from us, you can unsubscribe at any time using the link in the email or by contacting us.

We will only send marketing communications where permitted under the Spam Act 2003 (Cth).

10. Children’s privacy

Our services are not intended for children under 13.
We do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us and we will remove it.

11. Changes to this policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated “last updated” date.

12. Contact us

If you have any questions, requests, or concerns about this Privacy Policy or how we handle your information, please contact:

Heard It All Before
Email: info@hearditallbefore.com.au
Website: hearditallbefore.com.au

13. Complaints

If you believe we have breached the Australian Privacy Principles, you can contact us and we will investigate your complaint.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).